Get in Touch

Questions, feedback, bugs, or partnerships — reach out and we'll get back to you quickly.

Email Us View FAQ
Support
How Can We Help?
Choose the best way to get the support you need.
✉

Email Support

Reach out directly for bugs, questions, feature requests, or anything else. We want to hear from you.

admin@gymex-fitness.co.uk →
⏱

Fast Response Time

We aim to respond to all enquiries within 24 hours. For urgent issues, include "URGENT" in your email subject line.

Typically replies within 24 hours
💳

Manage Your Subscription

Upgrade, downgrade, or cancel your Gymex subscription directly through your device's app store.

iOS

Settings → Tap your name → Subscriptions → Gymex → Manage

Android

Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions → Gymex → Manage

🚀

Explore the App

See everything Gymex has to offer — AI coaching, workout tracking, nutrition, body metrics, progress photos, community, Garmin integration, and offline sync.

View app overview →
FAQ
Frequently Asked Questions
Quick answers to common questions about Gymex.

Open Gymex, go to Settings, and tap "Restore Purchases". Your subscription will be reactivated automatically if it's still active.

Yes — your subscription is linked to your Apple ID, so you can use Gymex on any iOS device signed into the same account.

Go to Settings → tap your name → Subscriptions → select Gymex → Cancel. You'll retain access until the end of your billing period.

No — the AI Coach is powered by AI and provides informational recommendations only. It is not a substitute for a certified personal trainer or medical professional. Always consult a healthcare provider before starting a new fitness or nutrition routine.

Send us an email at admin@gymex-fitness.co.uk with a description of the issue, your device model, and OS version. Screenshots help too!

Ready to Get Started?

Download Gymex and start your fitness journey today. It's free to get started.

Download Now View Plans